Frequently Asked Questions
Only a NRFSP Test Administrator can open your exam. If you do not have a Test Administrator you will need to contact support for a refund.
Every candidate MUST have their own training account. You should not need to buy more than 1 exam per account unless the candidate failed the exam.
If the candidate fails the exam, you cannot purchase another exam for them for 24 hours.
If the candidate fails the exam, you cannot purchase another exam for them for 24 hours.
Please verify the number you have entered. If the number still does not work, please verify the number with your company.
Double check the number you have entered, if you still receive an error message, please contact support with what error you are receiving.
Every candidate must have their own account and you can only purchase 1 exam per candidate.
If the candidate fails the exam you can enroll them for another exam in 24 hours.
You can email support to request a refund. Completed or failed exams cannot be refunded. If you were using a corporate account your company will not be charged for "not started" exams.
If you purchased the wrong exam you can use the priority support form to have to have the course switched.
However, if it is during non-business hours, you can create a new user account, purchase the correct course and email support for a refund of the incorrect course.
After you login to your account, the "My Account" link at the top of the page will get you to your exam.
If you enter the username and password of one candidate and another candidate's information appears, then the computer you are on is "caching" or storing the previous login information.
Try clicking LOGOUT at the top of the page to clear the login. If that does not work, you will need to delete cookies and files.
Select your exam and add it to your account. Enter your Voucher number into the Discount code/Prepaid box on the order confirmation page a click Apply. The course fee will now be $0.00. Follow the steps to finish your enrollment
When you get to the billing information section, please select Corporate Account as the payment type and enter the corporate account number you were provided with, continue in to purchase the exam
Email support immediately to get the name corrected before it goes on to be processed.
You will need to contact NRFSP directly to get a revised certificate. Their email is customer.service@nrfsp.com.
No, a Test Administrator must take the exam through the administration portal.
The website is nrfspadmin.myvlp.com.
If you test through this system your certification will be revoked.